Empire Hospitality Australia Pty Ltd

House and end-of-lease cleaning placements in Sydney form part of what Empire Hospitality Australia arranges. More than one review highlights the friendliness of staff and their approachable manner, with several describing good customer service and a willingness to help people new to the country. Reliability and efficiency are recurring themes in positive accounts, alongside professionalism, attention to detail and a dedicated approach to meeting needs. Some customers note that the team goes above and beyond, and the service is described as great over long-term dealings.

Balanced against this, complaints arise about unpaid work and poor communication. Former workers report that training hours and wages went unpaid, that calls and emails were ignored, and that employment documentation was not provided or proper procedures not followed. Some describe being dismissed without support and left without response when seeking assistance. Discrimination and low pay rates are also raised as concerns, alongside claims that management avoids responsibility when problems arise. These accounts indicate a divide between the experience of customers and that of staff.