The Carpet Surgeon is based on the Gold Coast and holds a 4.9 average from 402 reviews. Ben is named in nearly every review and consistently praised for honest advice, sometimes talking customers out of unnecessary extra work rather than upselling, alongside genuinely difficult stain removal including old pet urine marks. Reviewers mention careful protection of walls and skirting during jobs. The consistency of personal, trust-focused praise points to a highly regarded, honest carpet cleaning specialist.
Reviews
4.9 / 5 · 402 totalThank you to Ben from the Carpet Surgeon. I highly recommend him, he’s reliable, trustworthy and reasonably priced. Will continue to use the services.
The Carpet Surgeon team did an excellent job of resolving a strong chemical odour from our unfortunately unwell pup. They came quickly, were professional and polite and results were fantastic. Highly recommend the team!
Thank you Ben Stone for your quick response to an emergency stain at our home, we are very impressed with the result as I thought we may have to replace the carpet, but for a very reasonable price you have saved us $$$$? We would highly recommend your services.
Highly recommend Ben from The Carpet Surgeon. He was punctual, reliable, fairly priced and, most importantly, honest. I had concerns about whether additional work might be needed, but Ben took the time to assess everything properly and gave me genuine advice rather than trying to sell me services I didn’t need. That level of honesty was really refreshing. The carpets came up beautifully clean and the whole process was much quicker than other carpet cleaning services I’ve used in the past. Great communication, great service and no nonsense. Thanks again, Ben!
Ben is an outstanding carpet cleaner. We have always been very pleased with care and detail he takes with his work. Ben is very reliable and well priced. Highly recommended.
Ben did an excellent job cleaning our carpets. He was punctual, professional, and took great care throughout the process. The carpets came up looking fantastic, with stains and marks removed that we didn't think would come out. Ben was friendly, easy to deal with, and clearly takes pride in his work. I would have no hesitation recommending him to anyone looking for a reliable and high-quality carpet cleaning service. Thanks again, Ben!
I highly recommend The Carpet Surgeon. We are so happy with the results. Ben tells it like it is and over-delivers. Thanks Ben and team.