Optima Cleaners

Optima Cleaners provides specialised residential and commercial cleaning services across Australia through a national network of local, owner-operated businesses. The company was founded by Radoslav Radev (Mark) and operates a franchise model, with a mission to empower local entrepreneurs to deliver cleaning services. Optima Cleaners is a member of the Franchise Council of Australia.

Its values include serving with genuine care, exceeding expectations, learning something new every day, operating on a 'Win-Win-Win™' basis, acting with honesty and integrity, offering and accepting feedback, adapting constantly, solving problems proactively, treating everyone with respect, and upholding professional cleaning standards. Services include oven and BBQ cleaning, carpet and rug cleaning, upholstery and couch cleaning, end of lease cleaning, mattress cleaning, office cleaning, after builders cleaning, tile and grout cleaning, window cleaning, duct cleaning, water damage restoration and repair, spring cleaning, home cleaning, antiviral sanitising and disinfection, gutter cleaning, and pressure cleaning.

End-of-lease and domestic cleaning jobs in Alexandria feature prominently in what customers describe, with reviewers repeatedly praising the standard of the finished result. Named team members such as Asmit, Waqif and Aashma are singled out for their punctuality, politeness and professionalism, and more than one customer describes them as attentive to detail. Ovens, fridges, barbecues, sofas, carpets, rugs, chairs, lounges, stoves and bathrooms are among the items and areas mentioned, with grease, burnt-on residue and pet marks described as lifting to leave surfaces looking new again.

A theme running through the feedback is clear communication before and after the work, including easy booking and updates when appointments had to shift. Reviewers also value the tidiness left behind and the advice given on caring for upholstery and appliances. Value for money is raised in connection with carpet and lounge cleaning, alongside the helpfulness of the pair who handled those jobs. Window cleaning is mentioned by at least one customer as future work they intend to arrange. Reliability and a willingness to sort out scheduling problems also recur, with one landlord reported as satisfied after a clean carried out in the customer's absence.