Simply Spotless

I booked them for an end-of-lease bond-back cleaning on a house. The contractor that came was unbelievably arrogant. Amongst other things, l told them not to place anything in the empty rubbish bins, as instructed by the Real Estate Agent. I offered to give them rubbish bags instead. But they they dismissed that as 'extra' work. Started complaining about everything as 'extras'. My intuition told me that they wanted to be paid more. I ended having to pay 2 hours extra, because it was too late to switch to another cleaning service. So, be warned. There are a lot of 'grey' areas that leave a lot to be desired. The contractor who attended the job goes by the name of Mahesh. A bad experience that I don't wish it on someone else. The online form is inadequate. Clarify all the cleaning details separately, in black and white prior to committing yourself.

I have had and continue to have a great experience with Simply Spotless. They are very prompt with their communications and the cleaning personnel have been amazing. Very accomodating. I would not hesitate recommending Simply Spotless for all your cleaning needs.

Simply spotless, as the name suggests. Easy booking process and friendly service. They cleaned my house very well and would thoroughly recommend them.

Simply spotless cleaned my house before settlement. They were amazing. It took one cleaner seven hours but he did an absolutely amazing job. I have never seen the house so clean. Highly recommend

Have used this company 2 times and each time was brilliant. On the second time I had to make a change to an aspect of my clean and time so I sent an email and was in conversation very quickly with the office who organised everthing I wanted. Will be back again

Highly recommended! I made a booking online for my bond clean on the Simply Spotless website. It was a very smooth process and the transparency around pricing and what would and wouldn’t be included was much appreciated. The team who completed the clean were fantastic and the place looked immaculate when they finished.

Update: The company have reached out since and have gone out of their ways to offer a new clean to ensure the service I paid ford is actually provided. The person I talked to was very professional and followed-up regularly to ensure they would have a chance to make it up for this first experience. The second clean was very good and I have nothing to complain about, the cleaner arrived on time and was professional, nice and friendly. Everything on the checklist has been done. I'm very satisfied with the service provided. _____________ I’m deeply unsatisfied with the service provided. First, the team that was supposed to come over was late and did not let me know they were running late. After 30 minutes, I had to contact the team leader to have an update. She was helpful and managed to find another cleaner to come 3 hours after my initial appointment. The second cleaner arrived with 30 minutes late as well. He was very nice and friendly. However, he kept listening to a podcast without headphones and at an extremely loud volume (I could hear from the storey below). The quality of the work was not there either. The basics were done but I paid for a deep clean and most of the checklist items were not completed: There was a lot of dust remaining on the floor at various spots (corrected by the cleaner on the spot when mentioned). The rubbish bins have not been emptied or replaced. The inside of the microwave has not been cleaned. The outside of appliances have not been cleaned, cabinets still show stains. The cleaner told me the sink strainer was rusted but when I tried later that night, it just needed a scrub. Mineral deposits and mould still visible in the bathroom. Cleaning not performed correctly: balcony still has leaves, dust and cobwebs Carpet still has crumbs on it. Sadly, no efforts were made to clean properly, mainly cleaning around objects even if it's a pen on the floor! I also noticed a damp smell in both bathrooms, I can’t say if it’s because of the products or the cloths used. From organisation to execution, this is a miss.