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The Better Clean Team

The Better Clean Team

4.9(38 reviews)See reviews ↓·Newcastle

About the company

The Better Clean Team is a cleaning company based in Newcastle. Fiona Morris is the founder and director. The company has over 50 years of cleaning experience. Its workforce is Cert III cleaning operations qualified and trained in infection control.

The company uses eco-friendly work practices and sustainable cleaning protocols. It offers a 100% satisfaction guarantee, working for free until the client is happy, and provides quotes within 24 hours. Service areas include Newcastle, Hunter Valley and Central Coast. Services include house and end-of-lease cleaning.

What customers say

Based on genuine customer reviews

Deep cleaning, spring cleaning and end-of-lease work across Newcastle form the backbone of what The Better Clean Team is engaged to do, and the standard reached on each visit is what customers keep returning to. Fiona is named often, with her communication and leadership described as central to how jobs are organised, from the initial quote through to the follow-up after the clean.

A point made in several accounts is that requests are handled without fuss, whether the property is a childcare centre, a preschool, a home after renovation or one receiving a regular fortnightly service. Matt and Carla are singled out for taking time to understand what each household needs, and the finished result is described as thorough from corner to corner, with kitchens, ovens and window sills looking renewed.

Reliability features strongly, including confirmation of the cleaning date and time, supported by quotes that customers regard as fair and a booking process that runs without difficulty. Mould removal and oven restoration appear among the tasks that drew praise, while the attitude of those on site is described as genuinely helpful. Heavy build-up left behind by previous occupants is dealt with steadily rather than avoided, and the consistent attention to detail is what reviewers remember.

Service establishment

Reviews

Reviews are taken from publicly available sources.

BM
Bette McIntyre2 August 2026

I was delighted with the work the Better Clean Team did at my home. Matt and Carla took the time to understand my needs and they left me feeling like a weight had been lifted with a sparkling clean home. Thank you 🙏👍

SR
Sally Rust22 July 2026

Customer service is excellent and overall clean was great! A reliable service that even sent a confirmation of cleaning time and date

MW
Maddy Whitbread18 June 2026

I couldn’t be happier with the service from Better Clean Team! Fiona and Matt always leave my house absolutely spotless. They’re reliable, professional, and go above and beyond every visit. Walking into a fresh, clean home after they’ve been is the best feeling, and it takes so much stress off my week. Thank you for consistently doing such an amazing job!

AT
Anna T16 June 2026

Unfortunately, my experience with this company was disappointing. The service did not live up to the expectations set during the booking process, and I felt they overpromised and underdelivered. Communication was often abrupt, and at times came across as rude and impatient. Fiona in particular was not easy to deal with and short-tempered. When I raised questions or made reasonable requests, there was very little flexibility or willingness to work with me. What should have been a straightforward and stress-free experience ended up being unnecessarily frustrating. I chose this company hoping for professionalism and good customer service, but that was not my experience. Based on my experience, I would not recommend their services. EDIT IN RESPONSE: This is 100% a genuine review. Dealt with both Gideon and Fiona. Best.

BH
Benjamin Hawthorne16 June 2026

Fiona, Matt and Maddy are absolutely incredible - from the moment to when I enquired Maddy handled my enquiry perfectly, To Matt and Fiona + who quoted me and got me booked in....the experience was seamless and nothing but exceptional. Since then every clean I have gotten has been better each team, they have learned what works for me and what does not - and have kept my apartment in as I call it "Open Home Ready" the entire team, Fiona, Matt and Maddy - thank you.

AC
Ainsley Collins10 June 2026

My husband and I were very happy with the cleaning service this company provided when cleaning our house post renovation! They were very responsive with communication and couldn’t fault the thorough cleaning they did. We would not hesitate to recommend to anyone for a thorough, professional cleaning service!

CC
Candace Cheffings18 March 2026

WOW! Genuine people who want to, and do, help. Pleasure to deal with, nothings a problem and after they left, my Mum’s house was glowing. From corner to corner they cleaned, the kitchen looks new again and the window sills look like they have been freshly painted. My Mum feels like a Queen. Definitely recommend! Thank you Fiona and the team!!! Love your work 🤩

House & end-of-lease cleaning in Newcastle compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 12 businesses in this category in Newcastle are compared.

RankProviderRatingReviewsOpen Sat.
1Maid2Easy★ 5,0490No
2Prime Oven Cleaning - NEWCASTLE★ 5,065Yes
3End of Lease cleaning and regular office cleaning Service Newcastle★ 5,042Yes
4Lease Clean Newcastle★ 5,026Yes
5Localz Cleaning Services★ 5,022Yes
9The Better Clean Team (this page)★ 4,938Yes
Contact
Working hours
Monday00:00–24:00
Tuesday00:00–24:00
Wednesday00:00–24:00
Thursday00:00–24:00
Friday00:00–24:00
Saturday00:00–24:00
Sunday00:00–24:00