Whizz Technologies Limited

(if zero stars were possible, that's what this would be) don't waste your time and money. I enquired for an END OF LEASE CLEAN - I gave full detail in what services I needed such as wall cleaning, balcony, window sills/flyscreen, cobweb removal, and rusty marks in shower, oven interior and exterior. I was explicitly told by their customer service team that this would all be done, and IS doable through them. Turns out it wasn't and I had been fooled. I paid over $500 for a small two-bedroom apartment with a small balcony. The cleaners did a lousy and disappointing job - even the basics that I could have just done myself. After speaking with customer service (Cherry, Jen, Cyan), they were not generous in respecting my time, money and effort. I have had to repeatedly travel to the apartment back and forth (not just once but 3 times) to take countless pictures, emailing them back and forth in what needs to be re-done. After my feedback over the phone with them, they were not accommodating nor understanding and still asked for money for their stupid "extras" plus they did not notify me of such "exclusions" which I was not aware of when I first enquired, so this has been a very poor and misleading experience. When I asked to speak with management they keep saying the same thing that this was all in the email they sent me, when I clearly spoke with their team who has not informed me about such things. Not professional at all both in terms of the clean and customer experience. I SINCERELY would not have proceeded with this company if I knew about all the hassle that I would have to go through amidst the stress that comes with moving. Please save yourself from the trouble and money, Jim's cleaning services does a much better reliable job 100% times more and they charge at a reasonable cost than Whizz. That's all!

Amazing customer service. She helped us with same day removalists organisation as my last removalists had taken off without saying a word! She listened to us rant and me got emotional about wanting it to be a milestone move. She went above and beyond to find a removalist for same day with understanding to our situation. Thank you for listening and thank you for your time to get same day service. I used them 4 years ago when I moved in and will continue to use whizz for my future moves. Will recommend to everybody and share this story as well. 100/10 service. Thank you again Katrina.

Flexible and easy to book. Responsive and helpful customer support team with real people to contact in case of issues. As cleaners are independently contracted the service standard seems to vary but customer support were helpful in finding a replacement cleaner who provided great service the next time around. Overall good value for $

I have been using this company for about 2yrs now & in that time I have found them to extremely helpful with any scheduling issues I have had and are always willing to help me with any problems I may have & their cleaners are always prompt and on time and always go above and beyond with the cleaning I couldn't recommend this company enough.

I used Whizz for our home. They turned up on time were very professional and delivered a high standard of cleaning. I will be rebooking for sure

I highly recommend this service! The cleaners arrived on time and did such a thorough job—my place has never looked better. The whole experience was completely stress-free.

Edit 18/03: after leaving this review, I received a call offering a full refund and free clean should I agree to remove this review. I find this highly unethical and have declined this offer in order to warn other potential clients. Cleaner was scheduled for 10 am, Whizz allow for a 30 Minute buffer. By 10.30, cleaner had not arrived and there was no communication. I called their hotline multiple times (no way of contacting the cleaner directly). By 11.15 am (1h15 behind schedule) I was finally able to reach someone who confirmed the cleaner was another 20 minutes away. The cleaner was booked for 3 hours and said they were finished after 2.5. They had missed multiple areas including - not cleaning underneath toilet seats - not cleaning mirrors with obvious stains - vacuumed hardwood only and missed rugs; the wool carpet had lots of dirt and wool balls on it - did not vacuum under furniture eg beds or shelves, obvious dirt visible even when standing in front of the furniture - didn’t clean splash back in kitchen I gave feedback directly to the cleaner (eg vacuuming under furniture). They proceeded to fix it for one piece of furniture but didn’t check others. I ended up doing it myself. Overall clearly a superficial clean with the goal to “get out” asap. If I pay for 3 hours, I’d expect the clean done right. If there’s still time left over, perhaps ask whether there are any additional areas to focus on, rather than trying to leave. Whizz’ response was to suggest we try another cleaner, but it’s clear they don’t do basic expectation management with their contractors. I don’t want to pay to teach someone how to clean. Review edit: just walked into the guest room and saw the cleaner didn’t put sheets on the bed despite doing the two other bedrooms 🙃 chose to leave 30 mins early instead